Shipping policy

Where we ship

We currently ship within the United States only. We do not ship to other countries at this time.

Processing time

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You'll get a confirmation email when you order, and a second email with tracking once your order ships.

Delivery time

Our products are shipped from our supplier's warehouse. Estimated delivery is 7-20 business days from order to delivery, which includes the 1-3 business days to process and dispatch your order. These are estimates, not guarantees. Delivery can take longer during peak periods, or because of customs, weather, or carrier delays outside our control.

Shipping cost

Shipping is free on all US orders, and every order ships with tracking.

Customs and import fees

Your order ships from our supplier's fulfilment centre outside the United States. For the shipping method we currently use for US orders, all import duties, tariffs, customs charges and clearance or brokerage fees are prepaid by the carrier before your parcel is delivered (delivered duty paid). The price you see at checkout is the full price: you will not be asked to pay any additional import, duty, tariff or customs charge to receive your order. If a carrier ever contacts you about a fee on one of our shipments, please do not pay it — contact us first with your order number and we will resolve it directly.

Tracking

You'll receive a tracking link by email once your order ships. Tracking can take a few days to show its first update.

Wrong address

Please double-check your shipping address at checkout. If an order is returned to sender because of an incorrect or incomplete address, we'll contact you to arrange re-shipment (you cover the reshipping cost) or a refund minus any shipping costs already incurred.

Lost or stuck shipments

If your tracking hasn't updated for 10 or more business days, or your estimated window has clearly passed, email us at thegirlstoreworld@gmail.com with your order number and we'll investigate with the carrier. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund.